Streamline your processes with a flexible CRM.

Microsoft Dynamics 365 is a powerful solution that goes beyond CRM. Dynamics 365 is a flexible platform combining traditional CRM and Enterprise Resource Planning (ERP). Dynamics 365 is specifically designed to meet the needs of lines of business spanning across an entire organization. Microsoft’s CRM platform is a combination of several powerful Dynamics 365 applications.

Make smarter decisions. Take actions that drive your business.

Sales

Win more deals.

Microsoft Dynamics 365 Sales is designed to provide tools to service customers at every touchpoint. Dynamics 365 Sales can help you:

  • Increase customer retention
  • Manage interactions with customers
  • Increase collaboration within your organization
  • Create customizable reports and dashboards
  • Easily integrate with other business applications
  • Use anywhere, anytime on mobile

Help technicians be more efficient.

Microsoft Dynamics 365 Field Service is designed to ensure your technicians have the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty. Dynamics 365 Field Service can help you:

  • Improve first-time fix rate
  • Complete more service calls per technician per week
  • Efficiently manage workforce and equipment to drive efficiencies
  • Reduce travel time, mileage, and vehicle wear and tear
  • Organize and track resolution of customer issues
  • Communicate accurate information to customers (i.e., arrival time, status, etc.)

Deliver positive customer experiences.

Microsoft Dynamics 365 Customer Service is a robust and extensible solution specifically designed for customer service teams. Dynamics 365 Customer Service can help you:

  • Deliver personalized customer service to every customer
  • Anticipate customer needs using the AI enabled solution, Dynamics 365 Customer Insights
  • Provide a unified and consistent service experience by ensuring every representative has access to the appropriate customer information
  • Offer a variety of communication channels with customers, including chat bot, email, SMS, phone and more

Increase customer demand.

Microsoft Dynamics 365 Marketing is a complete marketing automation solution helping companies convert more prospects into customers. Dynamics 365 Marketing can help you:

  • Easily segment prospect and customer data to deliver targeted messaging
  • Easily manage, nurture, and convert leads
  • Run multi-channel campaigns including email, social, web pages, event, account-based marketing and phone
  • Gain marketing insights by tracking and analyzing marketing campaigns
  • Improve social engagements, including LinkedIn integration

Empower your teams with the streamlined data.

Microsoft Dynamics 365 Customer Insights is a customer data platform that leverages all your customer data to give you a complete view of your customers. Dynamics 365 Customer Insights can help you:

  • Gain a 360-degree view of your customers
  • Unify all data sources into one rich data platform, no matter the source
  • Gain actionable insights from your customer data
  • Predict customer churn
  • Apply analytics, machine learning, and artificial intelligence to create insights on your customers

Why enVista?

  • Improve Data Visibility and Business Intelligence - Obtain a single enterprise view of your customer, inventory, order, item and payment
  • Optimize Business Processes - Business processes first approach to determine and address challenges by providing the right mix of solutions
  • Vast Microsoft Capabilities - Microsoft Gold Certified Partner that implements and supports all three Microsoft clouds including, Microsoft 365, Dynamics 365, and Azure
  • Supply Chain Expertise - Nearly 20 years of experience optimizing supply chains in the manufacturing, distribution, transportation, and retail industries

Customer-Obsessed? We Are, Too.

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