Streamline your mobile workforce and field operation with Microsoft Dynamics 365 Field Service

In today’s highly mobile workspace, your field workers need the ability to work wherever they are, on any device. Microsoft Dynamics 365 Field Service solution allows companies to use mobile computing to improve communication with the field, increase productivity, streamline work processes and enhance customer service and loyalty.

The solution can be used for scheduling, service execution, product sales, inventory management and asset management integrated into the business system to allow a complete view and access to financials and analytical data to drive business performance.

Field service capabilities in Dynamics 365 give companies the ability to manage a mobile workforce and deliver products and services to the clients’ location. This functionality helps companies ensure they are sending the right people, with the right skills, to the right place, at the right time and giving them the right technology and resources to complete the job.

Dynamics 365 Field Service achieves these benefits by:

  • Helping you gain insight into your staff and inventory to optimize response time to customers
  • Eliminating tools such as paper and whiteboards to manage your service department
  • Providing the necessary tools on device to enable your staff with the knowledge that they need to optimize their service to your customers
  • Helping you become a proactive service provider rather than reactive

Benefits of Microsoft Dynamics 365 Field Service:

  • Leverage centralized customer information such as asset, service and invoice history
  • Benefit from dynamic schedule boards that optimize how you manage and dispatch your staff
  • Attain insight into service staff location and progress in real-time.
  • Obtain better insight into inventory levels
  • Streamline and automate business processes

Meet One of Our Industry Experts

Steve Gary

Steve Gary is a Vice president of Enterprise Solutions at enVista and brings over 35 years of experience in assisting domestic and global organizations achieve strategic results and improved performance. At enVista, Steve is responsible for managing enVista’s Enterprise Solutions Practice focused on providing clients complete ERP solutions around Microsoft Dynamics 365 for Operations and supporting third-party applications.

Field Service helps you get the right resources to the right place at the right time.

Field Service helps you schedule resources and match workers with the appropriate jobs, taking into account location, availability, requirements and customer preference.

Microsoft Dynamics 365 Field Service allows you to manage inventory across locations. Real-time updates mean your inventory is always accurate. This allows for more accurate forecasting for your company.

Not only that, but your technicians will have a 360-degree view of the customer as they are on site. This insight is available on any device equipped with the application. Mobile workers will be able to more effectively manage their workday.Our experienced team of consultants will assist with implementing the right solution that will help you realize gains in services and productivity. Our Dynamics 365 Field Service team will provide you with the tools to effectively manage both the people and resources in your business so that your business can focus on your customers.

Why enVista?

enVista is a Microsoft Gold Certified Partner with unmatched process improvement and technical/functional expertise for a broad array of platform solutions and business productivity applications and collaboration tools. We uniquely enable manufacturing, distribution-centric, financial services and non-profit organizations to address their IT and business requirements.