Microsoft CRM | Dynamics 365 for Customer Service

Connect with your users anytime and anywhere using Microsoft Dynamics 365 for Customer Service.

Microsoft Dynamics 365 for Customer Service will bring you better visibility into the supply chain and make more accurate decisions when working with a customer. With D365 for Customer Service you can connect with customers anytime and anywhere. You will have visibility to inventory and order statuses as well as what a customer buys to give you insight into future sale recommendations.

Using Microsoft Dynamics 365 for Customer Service, you will:

Optimize the customer service experience with insight into inventory and order statuses
Leverage workspaces to give quick insight into customer service on customer data and orders
Reduce the amount of time it takes to review a customer issue based on the visibility of the customer order details
Provide various payment abilities before invoicing an order

Meet One of Our Industry Experts

Steve Gary

Meet One of Our Industry Experts

Steve Gary is Vice President of Enterprise Solutions at enVista and brings over 35 years of experience in assisting domestic and global organizations achieve strategic results and improved performance. At enVista, Steve is responsible for managing enVista’s Enterprise Solutions Practice focused on providing clients complete ERP solutions around Microsoft Dynamics 365 for Operations and supporting third-party applications.

enVista offers capabilities to implement and support a full range of business solutions. We can review your existing processes, find ways to optimize them and provide best practices moving forward. Our consultants can help your existing IT team with implementing a CRM application, which Dynamics 365 for Customer Service is a part of, training your users and determining where to best host the application.

Microsoft Dynamics 365 for Customer Service allows you to connect with your customers at every point of their engagement lifecycle. You can give them personalized service, on the platform they want, when they want it. Microsoft Dynamics 365 for Customer Service will also provide you with proactive built-in digital intelligence, which will anticipate opportunities and enable your customer service based on past trends.

Using enVista’s expert consulting team to implement Microsoft Dynamics CRM provides you:

The ability to connect with your customers at any time and any place
Community space where your customers and experts can come together to troubleshoot
A single user interface for your sales agents to work through
Full visibility to your customers and access to the information required to answer their questions
Digital intelligence to be proactive in your customer service

Why enVista?

enVista is a Microsoft Gold Certified Partner with unmatched supply chain consulting, process improvement and technical/functional expertise for a broad array of platform solutions and business productivity applications and collaboration tools. We uniquely enable manufacturing, retail distribution-centric, financial services and non-profit organizations to address their IT and business requirements, from source to consumption.