enVista, a leading global consulting and software solutions firm, announces its inclusion as a midsize Order Management System (OMS) vendor in “Now Tech: Omnichannel Order Management Systems, Q2 2018” published by Forrester Research Inc., a leading global research and advisory firm.
According to Forrester, “Today’s customers ask for seamless shopping experiences that provide multiple fulfillment options — and retailers are listening. In 2017, omnichannel efforts were a top-three digital business priority for 22% of retailers we surveyed and a new investment for 30%. This focus makes sense, considering that 62% of US online adults report using buy online, pick up in store (BOPIS) or related services when they’re available. To enable these capabilities, leading omnichannel retailers depend on an omnichannel OMS to optimize order management operations and fulfill their ‘anytime, anywhere’ delivery promises to customers.”1
enVista CEO, Jim Barnes, said, “To remain competitive and relevant in today’s digital age, retailers must be able to deliver the personalized, seamless shopping experience that consumers expect. To that end, a next-generation OMS in the cloud is required to unify commerce.”
Barnes added, “It is an honor to be named in Forrester’s report on Omnichannel Order Management Systems and recognized as a mid-size solution provider offering a next generation, cloud-based, omni-channel OMS. enVista just finished integrating our cloud OMS in eight weeks for a leading omni-channel retailer, providing them a critical competitive advantage.”
enVista’s next generation OMS solution enables inventory visibility, and management, order orchestration optimizing costs vs. service, item and price management, returns management, and payment processing while providing a single view of the customer. The OMS enables all omni-channel order fulfillment methods, including: fulfill from warehouse, vendor drop ship, ship from store, ship to store, and is one of the few OMS solutions to include embedded customer care functionality, empowering call center associates.
enVista’s OMS is the cornerstone of its Unified Commerce Platform, Enspire Commerce. The OMS is delivered as an integration Platform as a Service (iPaaS) and can be leveraged as a point solution or alongside enVista’s full range of omni-channel solutions built as business process objects on a common data model of the Unified Commerce Platform, including: point of sale (POS/mPOS), store fulfillment, vendor drop ship, product information management (PIM), trading partner management/EDI and e-commerce.
“Now Tech: Omnichannel Order Management Systems, Q2 2018”, Forrester Research Inc.,28 April 2018.1