enVista practice reports 11x growth due to the mounting omnichannel complexities, consumer demands and global competition
enVista, a global software, consulting and managed services provider optimizing and transforming both physical and digital commerce, today announces record growth of its Microsoft Dynamics 365 Customer Engagement (CE) Practice.
Today’s omnichannel opportunities, mounting consumer demands and global competition are increasing the complexity of the current business environment. enVista and Microsoft together can help businesses overcome these challenges by creating innovative customer experiences that build loyalty and long-term revenue streams.
The upward growth trajectory is supported by enVista’s Microsoft Practice suite of integrated, data-driven software solutions that help track and improve customer interactions, including D365 Sales, Field Service, Customer Service, Marketing, Customer Insights and more. enVista announced at the end of last year that the Microsoft Practice had seen a 33% year over year (YoY) revenue increase, as well as a 65% YoY increase in hiring to support the volume of client projects, solutions delivery, and the development of products that solve client challenges and align with Microsoft’s market direction.
enVista Chief Strategy Officer, Gene Bornac, said, “enVista is experiencing strong demand for scalable business solutions that provide better enterprise visibility. As a result, we are seeing growing demand for skilled Microsoft Dynamics professionals with the right product experience and certifications. Clients know enVista brings strong consulting and subject matter expertise, and we collaborate with clients to understand their business and technology goals to deliver the specific outcomes they seek.”
Combining Microsoft Gold Partner Certification across all three Microsoft clouds with deep industry experience across retail, ecommerce, manufacturing, wholesale distribution and logistics, enVista helps clients use Microsoft Customer Engagement capabilities in innovative ways to achieve their business objectives with fast time to value.
Direct benefits of leveraging enVista’s Dynamics 365 Customer Engagement expertise include a 360-degree view of the customer across all the following touchpoints:
- Personalized Buyer Experiences – Personalize the buyer experience by customizing customer journeys based on user engagement.
- Better and Faster Decision-Making – Gain insights into your brand and target markets through real-time data analysis and dashboards.
- Automation – Leverage artificial intelligence (AI) and machine learning (ML) to automate customer processes for better and more consistent experiences. Productivity – less employee time on administration, more time with customers.
- Technology Expertise – There are few experts in the market that combine the retail, supply chain and technology experience needed to optimize the entire retail supply chain.
enVista’s key 2020 Microsoft Customer Engagement wins include American Freight, a Leading RV Manufacturer, Syndicate Sales, Hagermans, EMCO Chemical, Recreational Group, Filmwerks and a National Parts Distribution firm.
enVista brings decades of experience in supply chain strategy consulting, process improvement and technical/functional expertise for a full range of platform solutions, business productivity applications and collaboration tools, including: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Project Service Automation, Microsoft Dynamics Finance and Supply Chain, Power Apps, SharePoint, Power BI, Microsoft 365 and Azure.
Visit enVista’s website to learn more about its Microsoft customer engagement solutions.
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