Newest version of cloud-based platform includes integrated returns for Magento
Enspire Commerce, an enVista company that enables retailers to transcend traditional transactions with the industry’s only cloud-based, omni-channel customer engagement platform, today announces the release of the latest version of its omni-channel order management system (OMS). The latest software rollout includes integrated returns for Magento digital commerce sites, enabling omni-channel and e-commerce retailers to improve customer service by delivering a more seamless returns process.
Enspire Commerce’s new functionality enables order returns from Magento online storefronts and includes a Magento plug-in to manage the customer account information. During the returns process, Enspire Commerce’s OMS creates the Return Merchandise Authorization (RMA) and sends an email to the consumer with both the carrier label and return label to expedite the returns process. Once the return has transpired, the OMS updates the customer’s account and issues a credit. Importantly, Enspire Commerce’s cloud-based OMS integrates with retailers’ existing systems in months instead of years so retailers can rapidly leverage functionality at lower total cost of ownership.
Enspire Commerce CEO Jim Barnes said, “Returns processing is a key process to manage the life cycle of an order. The ability to seamlessly create and execute a return for a customer is mission critical for omni-channel retailers. Many retailers fall short in this area and make it a painful process to create and process a return, which hurts their ability to create brand loyalty. With our integrated returns feature, processing returns is a painless process.”
Enspire Commerce’s Customer Engagement Platform provides the market’s first and only true cloud-based, multi-tenant architecture solution focused on omni-channel selling, optimization, fulfillment and integration for small to mid-market retailers, distributors and third party logistics service providers. The Customer Engagement platform enables companies to readily leverage and rapidly integrate any or all of Enspire Commerce’s solutions, including: Customer Engagement/Point of Sale (POS), Trading Partner Management, Order Management, Product Information Management, Vendor Drop Ship Services and Magento Services and Support.