Retail Customer Experience - By Jim Barnes Today's customers have more choices than ever and will choose to shop with retailers that make them feel valued time and time again. For those retailers that understand the customer's happiness is the way to remain relevant, transforming digitally to deliver personalized, seamless customer experiences is a must. Gone are the days of siloed advertisements and...

Inbound Logistics - Jim Barnes did not have a mentor at the start of his career. "No one taught me how to become a leader," recalls Barnes, chief executive officer of enVista, an Indianapolis-based supply chain consultancy and software firm. Instead, observation and experience helped Barnes develop his leadership principles. "I'm a stickler about communication, building a culture around trust and...

SC Digest - Geoffrey Milsom of Consulting Firm enVista Offers Other Ideas to Take Out Freight Costs In his First Thoughts column last week, SCDigest editor Dan Gilmore offered a number of ideas - some of them a bit out of the box - for reducing transportation costs. (See Smart Ideas for Reducing Transport Costs.) Of course, soaring transportation costs are playing...

Inbound Logistics - Footwear is walking away with consumer dollars online. Revenue from online footwear sales will jump 9.1 percent in 2018, predicts industry researcher IBISWorld. Between now and 2023, it expects to see continued growth, although at a lower annual rate of 6.3 percent. Rising consumer spending in general, improved security and accessibility for online shopping, and traditional brick-and-mortar retailers...

PARCEL- By Keegan Leisz - UPS recently implemented a brand-new audit fee for shipping charge corrections. This new fee will be assessed if the average shipping charge correction in a week is greater than five dollars. If a shipper exceeds this limit, UPS will charge them the greater of one dollar per correction or six percent of their total corrections that week....

DC Velocity - Online truck brokerageConvoy has rolled out the latest version of a software product that helps shippers avoid booking their freight through the volatile and expensive spot market by generating a real-time index of carriers with available capacity, the firm said July 31. Seattle-based Convoy has been testing its Dynamic Backup product through pilot projects with several shippers and...

Indianapolis Business Journal - Revenue growth FY 2015 to 2017: 62% Unified commerce: EnVista has maintained what co-founder and principal John Stitz calls “steady and consistent growth over the years,” and the company’s attention to unified commerce solutions is a big reason why. Unified commerce enables shoppers to buy, receive and return items anywhere and retailers to be able to fulfill orders efficiently. “This...

Retail TouchPoints - As physical and digital commerce converge, the brands dominating and thriving in the market are those optimally engaging customers, meeting their expectations and delivering consistent, stellar, personalized brand experiences across the enterprise. Expanding channels, marketplaces and consumer expectations are also pressuring manufacturers and distributors to both improve fulfillment and service levels for their retail clients,...

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