Exceed customer expectations by optimizing order orchestration and omni-channel fulfillment

To remain competitive and relevant in today’s digital age, retailers must deliver personalized, seamless shopping experience consumers expect. Getting your order management system right is critical.

Improve customer satisfaction and increase sales with a next generation, cloud-based omni-channel order management system (OMS) with enterprise inventory visibility – essential to gain a single view of customer, items, orders, returns and payments.

enVista’s OMS, built on a flexible integration framework, provides the solution that is the answer for today’s retail leaders.



  

Benefits of enVista’s Order Management System:

  • Customer Experience – Delivers a single, seamless customer brand experience across channels
  • Distributed Order Management (DOM) – Optimizes order fulfillment across a complex network of systems
  • Inventory Management – Provides visibility to inventory across the enterprise expanding product assortment
    and enabling “save the sale”
  • Best Ship Method – Custom routing logic determines best ship options to provide the customer at cart checkout
  • Customer Care – Native tools and views that enable your CSRs to delight customers
  • Empowered associates – Enables stellar customer service and clienteling by having a single view of the customer, item,
    order, returns and payment
  • Omni-channel fulfillment – Delight customers with shipping options: ship from store, pick up at store, ship to store,
    vendor drop ship and omni-channel returns
  • Unified Commerce Platform – Integrates with your existing systems and trading partners improving time to value

Meet One of Our Industry Experts

Ruth Minj

Ruth Minj is CTO for enVista’s Unified Commerce Platform. She has more than 15 years of consulting and technology leadership and management experience. Ruth has been building teams focused on helping enterprise clients solve complex business problems through the application of technology. She is passionate about providing exceptional service to clients while creating an environment that encourages collaboration, innovation, teamwork and career growth for team members.

OMS is the number one solution required to unify commerce.

enVista’s OMS is uniquely built as a business process object and delivered as an Integration Platform as a Service (iPaaS) and can be delivered in as few as 8 weeks.

  • Integrate with your existing solutions in months rather than years
  • Mitigate the need for a rip and replace technology approach
  • Significantly reduce total cost of ownership and time to value

enVista’s OMS is the cornerstone of our Unified Commerce Platform. Our order management system easily integrates with and can be delivered alongside other critical omni-channel solutions: point of sale, omni-channel fulfillment, product information management, electronic data interchange and digital commerce.

Featured Report: 2018 Boston Retail Partner Unified Commerce Report

Consumer behavior and mobile technology have dramatically changed the traditional retail model. Customers have become better informed and more demanding about what they want to buy, when, where and at what price.

Within this challenging environment, BRP conducted its 2018 Customer Experience/Unified Commerce Report exploring the needs and demands of today’s consumers. The report dives deep into customer expectation and helps retailers prioritize strategic initiatives based on areas of most significant opportunity.

Download the Report