Implementation of the systems and technologies that drive omni-channel retail fulfillment success are highly dependent on associate-level acceptance and an ongoing commitment to its execution. Process change often proves to be the most arduous part.
C-level acceptance and adoption, demonstrated by an executive-level steering committee, is one key to ensuring the associate-level realization that the initiative is bigger than any one person. Equally important is the deployment of a sustained, well-crafted training program.
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