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news announcementS Porthos Wine Selects enVista’s myShipINFO™ to Improve Customer Service Proactive Shipment Visibility to Service Failures and Exception Shipments Lead to Increased Customer Satisfaction LOS ANGELES – January 21, 2004 – enVista, a leading provider of logistics cost management solutions, has announced that Porthos, a leading wine shopper service for exclusive wines, is utilizing myShipINFO™ to improve customer service and to gain greater visibility to critical shipment data in order to improve their overall transportation efficiency. Porthos chose myShipINFO™ to keep pace with its growing business needs. With enVista’s robust package tracking tools and flexible reporting capabilities, Porthos will be able to minimize the time it takes to handle customer service issues and will reduce their annual transportation expense. myShipINFO™ enables Porthos to quickly track and trace packages while receiving proactive notification to exception shipments. With this information, Porthos can make decisions on packages before they become a service failure and damage customer service levels. Porthos utilizes the data warehousing capabilities of myShipINFO™ to gain greater clarity to their shipment profile and package characteristics, which enable them to better manage their service provider relationships. “The use of myShipINFO™ has dramatically improved our customer response time and overall service. myShipINFO™ saves us time as we can quickly obtain package tracking numbers and intransit updates,” said Hal Oates, President, Porthos.” Oates continued to say, “Prior to the use of myShipINFO™, we wasted a great deal of time and resources digging through carrier invoices and manifests in order to get our clients important shipping information. Now that labor intensive process is centralized and has been reduced to a few clicks.” About Porthos
About enVista
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