myShipINFO Account Auditor

• Job Title: myShipINFO Account Auditor
  
  
• Responsibilities: Responsible for the administrative support of enVista’s myShipINFO clients. Dedicated to the support of the Invoice Audit and Bill Pay process for myShipINFO clients. Responsible for performing invoice auditing for client accounts and facilitating the bill payment process. Secondary responsibility includes participation in enVista’s Transportation Services practice at various levels to include: administrative support and customer service support.
  
  Position-Specific Responsibilities:
  
  Client Facing:
  • Administrative:
    • Assist client with all transportation issues including; track and trace, billing, collection, and any other issue that involves transportation.
    • Act as key liaison and process owner of client bill pay process to include; invoice reconciliation and monitoring of payments.
    • Maintain and update master client account list on all claim adjustments.
    • Assist client in the submission, collection and reconciliation of service claims.
  • Customer Service:
    • Creates extraordinary customer satisfaction by taking customers' perspective, anticipating customer needs and focusing internal and external resources to ensure timely and accurate service.
    • Ensure a high level of customer satisfaction by developing and maintaining a strong relationship with customers' front line personnel in various operating divisions and subsidiaries.
    • Ensure timely customer service by responding to customer inquiries so that problems are resolved, necessary information provided, adjustments to instructions or procedures are made.
    • Review all transactions for authorized shipments and identify, catalog, and research all unauthorized shipments.
    • Report any unauthorized shipments to applicable carriers, file for appropriate refunds and record/reconcile refunds.
  • Technological:
    • Review and audit carrier invoices after myShipINFO system audits.
    • Submit contested charges to applicable carriers.
    • Interface with carrier representatives to ensure complete understanding of contested charges and follow-up with any required additional information.
    • Reconcile accepted contested charges with identified and submitted contested charges.

Internal:

• Administration:
  • Participate in special assignments in other enVista practice areas as required.
  • Demonstrates a commitment to enVista’s core values of safety, integrity, process improvement, and customer satisfaction.

• Requirements: The successful candidate should have experience in transportation as well as strong problem-solving and analytical skills. Experience should include knowledge of parcel carrier audit and bill pay process as well as carrier reconciliation process. Knowledge of parcel carriers (FedEx, UPS, and DHL) is a plus.

  Responsibilities require excellent communication, written and organization skills. Strong knowledge of personal computer use with skills in MS-Office software is needed and should have a working knowledge of MS-Excel. Financial aspects of operations, including service provider freight audit and payment, cost statement analysis, and customer services charging also considered as key positives of a qualified candidate.

  Note: The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

For further information regarding a Career with enVista, please contact us via email at careers@envistacorp.com.